Ricoh USA Inc. has announced it ranks among the world's Top 100 Vertical Market MSPs for 2022, according to ChannelE2E.

The annual list and research identify and honor the top 100 managed services providers (MSPs) in health care, legal, government, financial services, manufacturing and additional vertical markets. Moreover, the research affirms that vertical market MSPs have vastly expanded their managed security capabilities.

This year's research revealed several key MSP business, security and market trends. Key takeaways include:

Surging MSP Revenues: Honorees generated a combined $3.05 billion in vertical-market annual recurring revenue (ARR) in 2021, up 42% from $2.14 billion in 2020. The surge involved extremely strong MSP merger and acquisition (M&A) activity; accelerated demand for cloud and cybersecurity services; and successful MSP pivots amid the continued COVID-19 pandemic.

Key Verticals: The most successful vertical market MSPs are zeroing in on health care and manufacturing, with continued strong interest in financial services, legal and government opportunities.

Managed Security Services: All of the honorees offer some form of managed security services – particularly backup and disaster recovery (96%), endpoint detection and response (EDR, 88%) and managed detection and response (MDR), 82%). Moreover, the MSPs increasingly focus on emerging areas such as cloud security posture management (CSPM, 49%) and extended detection and response (XDR, 38%).

End-Customer Reach: The Top 100 Vertical Market MSPs now manage more than 6.1 million users across their customer sites as of 2021, up from 3.1 million in 2020.

Top 10 Strategic Technology Partners: MSPs consider their top vertical market technology partners to be Microsoft (46%), ConnectWise (18%), Datto (18%), Cisco Systems (15%), Dell Technologies (14%), Ingram Micro (13%), Amazon Web Services (10%), SentinelOne (10%), Fortinet (9%) and Tech Data (7%).

Ricoh was ranked among the top vertical market MSPs in legal.

"It's a time of great cultural change in the legal profession, as the need for collaboration and communication from any location is impacting the way information is managed, used and shared, and how legal work is done," said Bob Lamendola, senior vice president of technology and head of Digital Services Center, Ricoh North America. "This recognition demonstrates Ricoh's continued commitment to leading the way in legal service delivery, driving innovation and delivering technologies to realize a future based on cloud services and solutions, like e-discovery, that support the evolution of legal work."

"ChannelE2E and CyberRisk Alliance congratulate Ricoh on this honor," said Amy Katz, executive vice president and general manager, ChannelE2E. "Businesses worldwide increasingly outsource their most critical security, business automation and IT management requirements to the world's Top 100 vertical-market MSPs."

In other news, Ricoh Canada Inc. has announced the launch of eForms Manager as part of its business process management solutions. The need to simplify information collection, democratize automation and improve workflow efficiencies is even more important to support hybrid work and business continuity today. eForms Manager is an automated workflow management solution that enables businesses from the smallest SMB to enterprises, to capture, communicate and move information faster by streamlining data distribution and digital processes for optimal efficiency.

"Ricoh's eForms Manager allows organizations to quickly adapt and respond to fast-changing business needs," said Craig Brown, director of products & solutions, Ricoh Canada. "This platform means that our customers can digitize manual processes requiring little to no coding in less time without the need for expensive customization or programming talent. In today's hybrid work era, we need to adapt by eliminating friction from business processes with automated workflows and digital processes that enable hybrid work, faster methods and fewer manual tasks and paper handling."

Scalable to match the specific needs of businesses across a wide variety of industries, eForms Manager offers enterprise-grade security that is easily implemented and seamlessly integrated with an expansive range of business software and platforms. With just a click of a button from a PC, tablet or mobile device, Ricoh's eForms software securely automates reviews, approvals and other actions via alerts and notifications from anywhere. Reducing manual paper-based tasks enables faster processes and brings information mobility to day-to-day processes so that users can:

Help eliminate bottlenecks and accelerate workflow completion by capturing data in an immediately usable format

Identify workflow trends and gain insights into areas for optimization and improved productivity

Enjoy a user-friendly interface designed to easily integrate with systems including Microsoft SharePoint, Google Apps and more

Optimize business processes from finance to human resources, sales, customer service, general administration and more to drive efficiency, and enhance the employee and customer experience

As digital workplaces and hybrid work pave the way to the future, the need for better processes, better collaboration and better results while supporting business continuity has become critical. Ricoh's eForms Manager helps organizations of all sizes build low-code/no-code automation into their digital transformation strategy to redefine work and change. For better.