Ricoh has announced it has been positioned in Gartner's Magic Quadrant for Outsourced Digital Workplace Services (ODWS) Worldwide, 2023 report. Ricoh is one of 17 companies positioned within this Magic Quadrant.

Gartner mentions "the main goal of ODWS is to provide integrated and ubiquitous digital workplace (DW) services to employees to increase their engagement, productivity and digital dexterity in support of the organization’s digital business strategy." A digital workplace services strategy is a business strategy that leverages an engaging and intuitive work environment to boost workforce digital dexterity — the ambition and ability to apply technology to improve business capabilities.

Gartner evaluated providers against evaluation criteria for Completeness of Vision and Ability to Execute in the ODWS space. This evaluation covered the following areas:

• Remote support to end users (formerly service desk)
• End-user device support (formerly field services support), including support for desktops, laptops, mobile devices, ODWS IoTs, peripheral vending, smart lockers, support kiosks and augmented reality (AR)-based support
• PC provisioning for both physical and virtual devices (PCaaS, DaaS and VDI)
• UX-centric services and experience level agreements (XLAs)
• Use of self-healing analytics and AI-based automation
• Services to transform the experience of users and enhance business outcomes

Ricoh supports the hybrid workforces of its customers across the globe through a broad range of solutions. This includes business process management, cybersecurity, graphic communications, and cloud and infrastructure solutions and services, as well as digital experience and digital workspace enablement.

"Our continued evolution as a digital services company makes us the ideal partner for customers looking to access a huge range of digital services capabilities, of which ODWS is a key component for an efficient and effective digital workplace," said Nicola Downing, CEO, Ricoh Europe. "Receiving Gartner recognition once again, in the form of our position in the Magic Quadrant, we believe is a testament to our ability to realise solutions for our customers that truly lead change at work. We look forward to building on this achievement as we continue to drive process automation and technological innovation that enables people to undertake more creative and fulfilling work."

Click here to download your complimentary copy of the 2023 Gartner Magic Quadrant for Outsourced Digital Workplace Services Worldwide report.

In other news, Ricoh Co. Ltd. has been awarded an "A" rating as part of the CDP's annual Supplier Engagement Rating and placed on the CDP2022 Supplier Engagement Rating Leaderboard for the third year in a row.

CDP's annual SER is designed to evaluate and spur action on corporate supply chain engagement on climate issues, based on the CDP climate change questionnaire. The CDP celebrated highest-rated companies in the Supplier Engagement Leaderboard. Ricoh is among the top 8% (approximately 650 companies) of the total assessed companies.

Ricoh aims to achieve a zero-carbon society by reducing GHG emissions in the entire supply chain by 40% (procurement, use and transportation categories), compared to 2015, by 2030. This environmental target has been certified as "1.5°C targets" by the SBT Initiative (SBTi). In addition to promoting decarbonization initiatives within the Group, Ricoh also holds briefing sessions for suppliers to ensure that they meet the GHG reduction targets aligning with the SBTi 2°C criteria. Under the Comet Circle concept established in 1994, Ricoh has provided recycled products leveraging its 3R (reduce, reuse, recycle) technology and global collection system it has cultivated over years. Along with these initiatives, we recognize our active support for suppliers' decarbonizing activities and information disclosure were highly regarded internationally, and led to this recognition.

"We take great pride in our steadfast dedication to achieving ESG targets and supporting suppliers to promote environmental responsibility in their operations," said Mikako Suzuki, corporate officer and head of the ESG Strategy Division, Ricoh Co. Ltd. "Ricoh recognizes climate change as one of the most critical social issues and promotes energy-saving activities and renewable energy use in its own facilities. It also encourages collaboration from partners and customers to realize a zero-carbon society across the entire value chain."