Canon U.S.A. Inc. has announced its latest achievement in receiving a Buyers Lab (BLI) 2024-25 Pacesetter Award in Serviceability. This award, presented by Keypoint Intelligence, recognizes Canon's position as a leading industry figure in service, emphasizing the company's steadfast dedication to improving customer service experiences.

Keypoint Intelligence noted Canon's continuous investment in improving the customer service experience, which includes exploring the use of artificial intelligence (AI) to build comprehensive knowledge bases. These initiatives are aimed at streamlining service processes help to ensure quick, more accurate responses to customer inquiries. Additionally, Canon has implemented a outstanding triage system to effectively allocate second-life assets, such as remanufactured and refurbished devices, ensuring continued use and helping to reduce waste of scaping the machine.

Canon's MFD hardware is also designed with serviceability in mind, emphasizing simplicity in installation, the availability of user-replaceable parts and options for self-maintenance. These features help reduce downtime and service costs for customers, reinforcing Canon's reputation for reliable and user-friendly products.

According to Keypoint Intelligence, "Canon has demonstrated amazing dedication to improving the customer service experience through innovative strategies and continuous investment. Their exploration of AI to build knowledge bases and their efficient triage system for second-life assets are prime examples of their commitment to excellence. Canon's guarantee on refurbished products further solidifies their position as a leader in serviceability."

Canon's achievements in serviceability not only reflect its technological advancements but also underscore the company's customer-centric approach. By prioritizing ease of service and sustainability, Canon can help ensure that its customers receive high-quality products backed by outstanding support. This recognition by Keypoint Intelligence validates Canon's strategic efforts and sets a benchmark for the industry.

"We are honored to receive the BLI 2024-2025 Pacesetter Award in Serviceability from Keypoint Intelligence," said Shinichi "Sam" Yoshida, executive vice president and general manager, Canon U.S.A. Inc. "This recognition is a testament to our team's hard work and dedication to providing our customers with the highest level of service. At Canon, we believe that outstanding service goes hand in hand with innovative products. We will continue to invest in advanced technologies and sustainable practices to enhance our service offerings."