AgentDealer has announced updates to its corporate training program.

Charlotte Radtke is an experienced training specialist and sales consultant with more than two decades of success in the office technology industry. Prior to joining the AgentDealer team, she worked as a training specialist at WhiteCup (formerly Compass). Radtke delivers expert CRM training, client retention strategies and revenue growth consulting both remotely and on-site. Her background includes significant roles at SoCal Office Technologies, where Radtke held titles such as director of training and sales support, strategic account executive and MPS assessment specialist. She is highly skilled in TCO analysis, customer service, solution sales and project management, with a strong command of Microsoft Office and CRM tools like Compass Sherpa and AgentDealer. Radtke brings a unique blend of technical expertise, sales acumen and training excellence.

Eric Miller is a seasoned IT professional with more than 13 years of experience spanning customer success, IT consulting, technical support and business solutions. He has excelled in his previous position as a quality control specialist at AgentDealer. Miller's industry knowledge was invaluable, as was his attention to detail. Before joining AgentDealer, he worked as a business solutions consultant for Konica Minolta, where he showcased his expertise in presales, implementation, training and ROI-driven solutions, consistently exceeding sales goals year over year. With a strong foundation in server administration, systems design and group policy management from his early years in help-desk and IT infrastructure roles, Miller combines deep technical knowledge with a consultative, client-first approach.

"Until now, our trainers have also doubled as account managers," said Ed Barfield, CEO, AgentDealer. "With the recent expansion announcement to our sales team, who will take over this responsibility, we can start some long-awaited projects focusing solely on training with user adoption as our core value."