Why the 7 Habits Matter in Our Industry & Your Business 4 p.m. Eastern, Thursday, Oct. 20 Ken Edmonds, service management coach, 22nd Century Management This webinar will focus on four key principles outlined in 'The 7 Habits of Highly Effective People' and how they can help transform your business: Be Proactive — It is very easy to manage our business in a reactive manner, but being proactive is a key to real success. Start With the End in Mind — If you do not know where you want to go, you may wind up where you do not want to be. Big Rocks — Take control of your time to improve your life. Sharpen the Saw — Learning needs to be ongoing — for you and for your team. KenEdmondsmug With more than 40 years of experience in the technical and computer fields, and having owned his own dealership, Edmonds possesses the knowledge required to run a successful service department and has developed an effective and efficient way to share it with you. Serving as a problem-solver for both technical and service management issues, he has spent nearly 16 years perfecting his strategy at Sharp Electronics Corp. and Konica Minolta Business Solutions. When Edmonds is not teaching BTA workshops or consulting with dealers on how to improve their strategies and profitability, he writes for ENX Magazine and Office Technology, and blogs for The Imaging Channel and his website, www.22ctymgmt.com.