Upland Software Inc. has been recognized as a gold medalist and leader in the 2021 Enterprise Content Management Data Quadrant report from SoftwareReviews for its document management and workflow automation product, FileBound. The award is based on the collective knowledge of real users and placement is based on satisfaction with product features, vendor experience, capabilities and emotional sentiment.

"Modern ECM services allow us to access our critical content anywhere and instantly," said Andrea Malick, research director, Info-Tech Research Group. "And that's never been more important than during the revolutionary shift to remote work. But with flexible and powerful solutions comes complexity — more information and more ways to use it."

In the report, FileBound received an 8.7/10 composite score, which represents the complete and aggregated satisfaction score, resulting in a 98% plan to renew reported by surveyed FileBound users. Other highlights within the report include:

• Strong capabilities scores for FileBound's usability and intuitiveness, ease of administration, and vendor support
• A 94% Likeliness to Recommend by FileBound users surveyed for the report, the number-one rank compared to other reviewed products
• A top product score of 87% in the ease of administration capability satisfaction category

"We are incredibly proud to be included as a top-ranking ECM product in the SoftwareReviews report, and the results are reflective of our partners and customers who use FileBound daily," said Jon Eilers, senior vice president of partners and customer success, Upland Software. "Upgrading to digital processes is essential to keep work moving. That's why we continue to focus our technology on enabling true digital transformation that empowers our customers' growing remote-hybrid workforce needs."