Service Leadership Inc., a ConnectWise solution, has announced submissions are now open for its annual Service Leadership Index Annual IT Solution Provider Compensation (Remuneration) Survey. The survey data is used for the related report and provides IT solution providers (TSPs) insight into compensation (remuneration) data and trends across common TSP IT positions.

The survey is open from Oct. 1 through Nov. 30, 2024, culminating in a 400-plus page report. Survey participants will be the first to receive the Service Leadership Index Annual IT Solution Provider Compensation (Remuneration) Report in early 2025 at no cost (a $1,999 value).

"TSPs face significant pressure on recruiting and retaining employees, and the need for data-backed compensation data has never been more important," said Peter Kujawa, vice president and general manager, Service Leadership Inc. "This year, for the first time, we are thrilled to include findings about the employee attrition rates, in addition to the position and regional-specific data we've provided over the past two years."

Last year's survey brought record participation from the following geographic regions: Australia and New Zealand, Canada, Europe (primarily the United Kingdom and Ireland) and the United States. While wage inflation has softened in some regions, payroll costs remain one of the largest challenges to achieving profitability. This year's survey is poised to play an essential role in TSP competitiveness, granting businesses the broader industry insight needed to recruit and retain top talent.

The survey again focuses on more than 50 common TSP roles, encompassing various responsibilities, including sales, marketing, general administration/finance, technical services and more, with three levels of seniority for each. Respondents will input data covering the total annual earnings for each position and projected raises, incentive pay and more. All individual data submitted is kept confidential and no individual organization data will be released. All survey results will be reported in aggregate to ensure confidentiality.

The resulting report will provide a wealth of high-level information on TSP-specific compensation (remuneration) practices, granting respondents and stakeholders throughout the industry insight into what market pay is for these positions and the impact inflation has on these rates. The report will also provide much-needed insight into the staff-to-management ratio of top profitability TSPs by business model, the amount allocated to incentive pay for each position and seniority level throughout the industry, and what owners make by specific business model and company size.

The 2025 report will add information regarding full-time employee churn levels by position and total organization. This exclusive data can help to form the basis of a recruitment strategy optimized to entice top talent despite ongoing skill gaps. TSPs can pinpoint where they stand on each position's compensation (remuneration) scale — best-in-class, median, bottom-quartile — and adjust their methods accordingly.

ConnectWise is the leading software company empowering managed service providers (MSPs) with the technology that runs small and midsized businesses (SMBs) worldwide. Since 2005, the Service Leadership Index has been the largest, most detailed and most accurate TSP benchmark in the IT industry worldwide. For 20 years as of 2024, and now as part of the ConnectWise family, the Service Leadership Index has identified objective best practices in the IT industry and helped to set the bar for TSP owners and executives in more than 100 countries.

TSPs can take the survey here: https://www.service-leadership.com/compsurvey/

In other news, ConnectWise has announced it has signed onto the Cybersecurity and Infrastructure Security Agency's (CISA) Secure by Design pledge, further reinforcing its dedication to maintaining the highest cybersecurity standards. This pledge highlights ConnectWise's continued focus on providing secure, innovative solutions for MSPs in an evolving digital landscape.

"Signing the Secure by Design pledge is a natural extension of our longstanding commitment to cybersecurity," said Patrick Beggs, chief information security officer, ConnectWise. "As an industry leader, we recognize our responsibility to not only provide innovative tools but to ensure they meet the highest security standards. This pledge reinforces our dedication to protecting our partners and their clients in an increasingly complex digital world."

ConnectWise has been at the forefront of enhancing security measures for managed service providers (MSPs) and their clients. The company's involvement in the CISA’s Joint Cyber Defense Collaborative (JCDC) has been instrumental in shaping guidance for remote monitoring and management (RMM) technologies. ConnectWise's participation in the JCDC working group has been pivotal in addressing various high-level topics concerning MSPs and critical infrastructure. The company's expertise and insights have contributed significantly to developing comprehensive strategies for enhancing cybersecurity across the industry.

"Our involvement with CISA and the JCDC has been a collaborative effort to elevate security standards across the board," Beggs said. "By working closely with these organizations, we've been able to contribute meaningful insights and help shape guidance that benefits the entire MSP ecosystem. By prioritizing security at every level, we can collectively build a more resilient future for MSPs and their clients."

The Secure by Design pledge aligns with ConnectWise's ethos of making security an integral part of its software development process. This approach ensures that security considerations are embedded from the initial stages of product design through to deployment and beyond.