PFU America Inc. has announced the integration of its Scanner Access Now Easy (SANE) driver, designed specifically for Chromebooks into its RICOH fi Series document scanners.

The RICOH fi-8170, fi-800R, and fi-8040 are now "Works With Chromebook" certified, making them the first document scanners to drive innovation in digitization and enhance cloud collaboration on Chromebooks. ChromeOS offers unmatched security features, including a secure boot and automatic updates, to protect users from malware and ensure a safer digital ecosystem. The driver is designed to enable more robust collaboration on the highly secure ChromeOS for apps and commonly used software. The move couples high-powered, advanced scanning technology with the cloud storage and security capabilities of Chromebooks.

"We are thrilled to collaborate with Google to be the first to provide 'Works With Chromebook'-certified document scanners," said Satoshi Kubo, president and CEO, PFU America Inc. "This certification will enable us to support our customers and other decision-makers in achieving a balance of speed, convenience and accuracy while reducing IT-related costs. Our newly certified Ricoh document scanners are leading the industry by innovating digital imaging for scaling, remote collaboration and AI document processing that delivers pay-for-itself ROI."

Ricoh's newly certified document scanners will deliver faster, more automated scanning capabilities while reducing digitization to a fraction of the steps. Across industries and use cases, they streamline front- and back-office tasks, off-site administration, classroom instruction, student support, patient intake, on-cart mobility and more for a flexible, agile user experience.

Other key benefits include:

• Faster and easier digitization workflows: Improved access for stakeholders regardless of location and role — on-site or remote.
• Scaling and modernizing legacy systems: High-speed scanning, flexible peripheral connections and new software functionality for ChromeOS enable lean workflows, to move beyond legacy systems.
• AI readiness and automation in scanning: Leverage AI in scaling and growth. Ricoh document scanners provide high-resolution image clarity of 600-plus dpi for superior data training accuracy.
• Advanced driver automation with instant automated image orientation and clarity: Ricoh document scanners perform in lockstep with Chromebooks for more immediate scanning functionality.

Ricoh's "Works With Chromebook"-certified fi-series document scanners are available now for purchase on-site and through the authorized reseller network at: https://www.pfu-us.ricoh.com/chromeos-compatible-scanning

In other news, Ricoh Document Scanners has announced it has been named a winner in the 2025 Excellence in Customer Service Awards, presented by the Business Intelligence Group. This recognition highlights the organization's unwavering commitment to delivering outstanding customer experiences, and its leadership in service excellence.

The award-winning Ricoh Scanner Service was recognized in the Computer category for its exceptional approach to solving customer challenges, elevating engagement, and creating measurable value for clients and stakeholders.

"We are deeply honored to receive this recognition from the Business Intelligence Group," Kubo said. "It reflects the dedication and heart our team brings to every customer interaction and our belief that service is the foundation of lasting relationships and business success."

The Excellence in Customer Service Awards celebrate those individuals, teams and organizations that are transforming how companies engage with their customers. Winners are selected by a panel of business leaders who evaluate nominees based on innovation, service impact and measurable results.

"Customer service is often the difference between a brand that's remembered and one that's forgotten," said Russ Fordyce, CEO, Business Intelligence Group. "Organizations like Ricoh Scanner Service are redefining what service excellence looks like and setting a new benchmark for the industry."