Oracle NetSuite has announced NetSuite Next. Designed to be collaborative, insightful, adaptive and trustworthy, NetSuite Next is the future of NetSuite. By building in powerful and practical AI capabilities, including embedded conversational intelligence, agentic workflows and natural language search capabilities, NetSuite Next handles repetitive and complex tasks so that businesses can achieve outcomes faster, more intuitively and with greater confidence.

"NetSuite Next puts AI to work for businesses by making it a natural extension of the way they already work," said Evan Goldberg, founder and executive vice president, Oracle NetSuite. "With the latest AI innovations built in, NetSuite Next can deliver powerful insights as well as autonomously complete repetitive and complex tasks, all with enterprise-level reliability. Every insight and action is rooted in data and governed by the existing roles, permissions and policies our customers depend on. It enables users to discover patterns in their business and engage with NetSuite in their own words, all while understanding an individual user's context, so it can deliver answers and actions that provide immediate value."

Core to the NetSuite Next user experience is Ask Oracle, a natural language assistant that enables users to search, navigate, analyze and act across the entire NetSuite dataset using their own words. It delivers context-aware answers, visualizations, interactive content and reasoning that explains the "how" and "why" behind every response and enables users to more easily collaborate with NetSuite. In addition, Ask Oracle acts across customizations and extensions built on the SuiteCloud Platform, including partner applications available in the SuiteCloud Developer Network, to provide a seamless experience and contextual insight across the suite.

Customers can switch to NetSuite Next with the press of a button, without having to migrate or disrupt existing customizations. Powered by Oracle Cloud Infrastructure (OCI) and grounded in a customer's data and existing controls, NetSuite Next combines a unified data model with explainable, auditable AI and the modern Redwood Design System. This foundation will allow NetSuite Next to become a natural extension of existing operations and ensure that every insight and action is trustworthy. It also enables NetSuite Next to help identify opportunities and risks before they become issues, understand individual users' roles and context, and handle both repetitive and complex tasks while allowing users to retain control.

NetSuite Next includes:

• AI Canvas: A collaborative workspace embedded in NetSuite. AI Canvas enables users and teams to turn data into action helping them to analyze problems, brainstorm solutions and trigger agentic workflows all from a visual workspace.
• Narrative summaries and insights: Automated explanations, available in record forms, reports and other pages across the suite. The narrative summaries and insights feature proactively surfaces correlations and trends from NetSuite's unified data model so users can spot opportunities and risks before they become issues.
• Agentic workflows: Proactive, AI-driven workflows that can help automate complex tasks such as payment proposals, vendor selection, reconciliations and supply-chain operations. The new agentic workflows give users the choice to approve key decisions or allow agents to act autonomously.
• Document and knowledge integration: Large language models extract and validate information from a wide range of sources, including invoices, contracts, receipts, PDFs, policy manuals, training guides, customer testimonials and purchase orders. This reduces manual work and improves the accuracy of insights by enabling NetSuite to read, interpret and act on that knowledge, turning isolated documents into actionable workflows.

Availability

NetSuite Next will be available initially for customers in North America within the next 12 months.

In other news, Oracle NetSuite has announced the next generation of the NetSuite SuiteCloud Platform, an extensibility and customization environment that enables organizations to adapt NetSuite to their unique business needs. Built on NetSuite's unified data model and open standards, SuiteCloud now enables customers, partners and developers to integrate leading AI models, design custom AI agents and compose AI-driven workflows and experiences across NetSuite.

"It has always been important to me that NetSuite is flexible and adaptable so that our customers can support their unique and ever-changing business needs," Goldberg said. "Today, we are taking that flexibility and adaptability to a new level. The new capabilities in SuiteCloud will help our customers and partners transform how AI works for business by giving them the ability to quickly and easily build AI agents, connect external AI assistants, and orchestrate AI processes."

New open and composable capabilities in SuiteCloud bring AI directly into how businesses customize and extend NetSuite. The new capabilities will enable customers and partners to integrate leading AI models, create AI agents, embed AI services, increase developer and admin productivity, and tailor AI capabilities and services in NetSuite. In NetSuite Next, Ask Oracle will understand the context of customizations and extensions, and provide insights that reflect those unique aspects of a business. The new capabilities include:

• AI Connector Service: Enables organizations to select the AI models that best fit their business needs, define the data they can access and govern how the models interact with NetSuite. Built on open standards, including the Model Context Protocol (MCP), the new AI Connector Service provides a secure way to connect NetSuite with external AI assistants and agent platforms and includes Standard and Custom MCP tools. To help align outputs with a customer's policies, standards and language, NetSuite plans to introduce Custom MCP prompts that will enable administrators to design prompts that guide external assistants on how to respond.
• SuiteAgent frameworks: Will enable customers, partners and developers to build, integrate and deploy SuiteAgents directly on the SuiteCloud Platform. SuiteAgents developed using the new SuiteAgent frameworks in the SuiteCloud Development Framework (SDF) can leverage NetSuite AI toolkits and services to help businesses achieve outcomes faster, more intuitively and with greater confidence. SuiteAgents will be supported by NetSuite Next's new agentic workflow experiences, which will enable users to monitor agent progress, review results and intervene when needed.
• AI Toolkits: Will enable developers to eliminate the need for separate AI infrastructure and make AI a composable part of every extension built on SuiteCloud. The new AI toolkits will include a collection of APIs that expose NetSuite's own AI services, including services for document analysis, reasoning and narrative reporting, for direct use in SuiteApps, workflows and customizations. Customers have access to Document AI APIs, with Narrative Insights AI and Knowledge AI APIs planned for future availability.
• AI Assistants: Will help developers, administrators and power users increase productivity. The new AI assistants will include SuiteCloud Developer Assistant, an AI-powered coding companion that will accelerate coding, documentation, customization, and testing by reducing time spent on repetitive tasks and SuiteFlow Assistant, an AI-powered assistant that will help admins and power users design and refine workflows using natural language in NetSuite Next.
• AI Studios: Help administrators and business users define, tune and manage how AI operates inside NetSuite. The AI Studios enable customers to adapt the AI capabilities in NetSuite to their unique industry requirements and business processes by giving customers direct control over AI reasoning, outputs, and interactions. The new AI Studios include Prompt Studio, which lets teams design, test, and preview prompts to see how AI will respond before deployment, and Narrative Insight Studio, which will enable users to control how summaries, explanations and insights are generated.

For SuiteCloud Developer Network partners, the new SuiteCloud capabilities and partner program updates, create opportunities to embed business and industry-specific AI directly into their solutions and drive new revenue. With AI Toolkits, the new SuiteAgents Framework and AI Studios, partners can natively build intelligent workflows, automate specialized processes and fine-tune AI services for their markets inside NetSuite. In addition, the AI Connector Service enables partners to integrate AI models and platforms to create more powerful, differentiated SuiteApps for customers.

Availability

With new AI capabilities available today and more coming as part of NetSuite Next within 12 months, the NetSuite SuiteCloud Platform gives users greater flexibility to customize, extend and innovate on NetSuite.

In other news, Oracle NetSuite and BILL have formed a strategic partnership to deliver enhanced payment processing to U.S. customers. The new BILL-powered payment automation capability, which is embedded in NetSuite Intelligent Payment Automation, helps customers accelerate accounts payable processes, increase efficiency and reduce risk.

"Accounts payable plays an important role in helping organizations manage cash flow, control costs and build stronger vendor relationships," Goldberg said. "Our strategic partnership with BILL will enable our customers to optimize payment processes within NetSuite. It will also help us continue to extend the value our customers get from NetSuite Intelligent Payment Automation, one of the most advanced, AI-powered accounts payable offerings on the market."

With quick activation and support for all U.S. banks, the new BILL-powered payment automation capability will enable NetSuite customers to begin making payments from their existing bank accounts within minutes of signing up. BILL's extensive network of more than 8 million businesses enables customers to seamlessly connect with vendors and make fast, easy and secure payments.

"This partnership marks an important milestone in our BILL mission to make intelligent finance more accessible to growing businesses everywhere — delivering innovation where they need it most, inside the systems they rely on to run their critical operations," said René Lacerte, CEO and founder, BILL. "As an industry leader in delivering AP automation to nearly half a million BILL customers, we're proud that our powerful payment capabilities and extensive network are being embedded within the world's number-one AI cloud ERP — providing an entirely new way for businesses to pay faster, optimize cash flow and accelerate growth."

With NetSuite Intelligent Payment Automation, customers can capture and pay bills, track payment information and plan batch payment runs from one central location. Unlike point solutions that rely on delayed synchronization, NetSuite Intelligent Payment Automation is fully embedded, so the system of record is where every payment is requested, tracked and reconciled in real time. This is made possible by NetSuite's advanced AI capabilities, which help enable the seamless flow of data across procurement, bill capture, payments and reporting. NetSuite Intelligent Payment Automation includes:

• Payment automation: Helps customers improve efficiency with fast, secure, integrated payment capabilities that are powered by BILL's market-leading offering and its expansive vendor network of millions.
• Bill capture: Helps customers accelerate billing by eliminating manual data entry through AI-powered bill capture and matching capabilities.
• Intelligent payment proposal: Helps customers optimize payment strategies and achieve payment run goals by executing agentic AI workflows specified in natural language.
• Bill matching: Helps customers reduce errors and risk by automatically linking vendor bills to the correct purchase orders, avoiding overpayment, duplicate charges or fraudulent bills.
• Payment reconciliation: Helps customers improve the accuracy of accounting data by eliminating error-prone manual reconciliation and enabling a faster financial close.

Availability

NetSuite Intelligent Payment Automation is now available to customers in the U.S.

In other news, Oracle NetSuite has announced Subscription Metrics, a new solution that gives finance leaders of software, high-tech and other subscription-based businesses a single, comprehensive and actionable view across financial and operational performance. Purpose-built to help CFOs and CROs better monitor, manage and grow their businesses, NetSuite Subscription Metrics brings together customer, subscription and revenue history and forecasting in a single view, providing industry-standard software-as-a-service (SaaS) company metrics, intuitive visualizations and actionable AI-driven insights.

"NetSuite has long been the system of choice for the fastest-growing startups and hi-tech companies — in fact, 77% of the Forbes Cloud 100 rely on NetSuite to support their growth," Goldberg said. "From prerevenue startups to global enterprises, software businesses can't afford to operate without real-time intelligence. With Subscription Metrics, we're giving CFOs and CROs out-of-the-box metrics, actionable AI-generated narratives, multinational reporting and insightful visualizations in a unified dashboard. Equipped with these insights, finance and operations leaders can understand where their business is today, anticipate where it's headed and make strategic decisions faster."

Available for all existing SaaS- and subscription-based businesses using NetSuite, this new solution goes beyond traditional dashboards by equipping finance leaders with AI-driven insights that highlight opportunities to improve retention, support operational agility at every stage of growth, and strengthen board and investor communications. With AI-generated analysis, industry-standard SaaS and subscription metrics, and complete ingestion of all historical transactions and subscription arrangements, NetSuite Subscription Metrics helps businesses move quickly from understanding performance to taking action. It also scales with businesses, from prerevenue startups to global public companies processing millions of transactions and complex revenue streams.

NetSuite Subscription Metrics for SaaS Companies includes:

• Subscription metrics: Help finance leaders track both current results and future projections by showing key measures like MRR/ARR Growth, LTV, TCV, NRR, CAC Payback and MRR/CMRR.
• SaaS metrics dashboard: Helps business leaders gain a single view of their business performance with an out-of-the-box landing page that brings all the key metrics together in one place with visual graphics, regardless of transaction or revenue arrangement. It includes drillable MRR/ARR Roll-forward report; growth, acquisition and retention metrics; and extensive filtering across dimensions such as customer, department, class, location and item as well as subsidiary-based filtering for OneWorld customers.
• Roll-forward reporting: Helps finance leaders and CROs see what is driving growth or decline in their customer base by tracking how recurring revenue changes over time.
• Cohort analysis heatmaps: Help finance leaders spot patterns and understand the impact of business decisions by comparing groups of customers by when they joined and tracking retention, churn and lifetime value.
• NetSuite OneWorld constant currency support: Helps finance leaders of multinational companies gain accurate and consistent views into global performance by standardizing reporting across non-USD subsidiaries and business units.
• Comprehensive historical data capture: Helps finance leaders gain a complete view of business health by incorporating all existing transactions regardless of booking type and subscription arrangements, for instant insight and historical context.
• NetSuite AI Connector Service integration: Helps finance leaders increase productivity and drive faster decision-making by connecting the user's AI model of choice with subscription metrics data that resides in NetSuite to perform deep analysis, create new visualizations and enable users to ask questions in natural language in order to get prescriptive recommendations.
• AI-generated narrative summaries: Helps finance leaders save time on analysis and gain actionable recommendations by translating complex metrics into data visualizations and board-ready insights directly from their SaaS metrics dashboard.

Availability

NetSuite Subscription Metrics is available today to NetSuite customers at no additional cost. AI-generated narrative summaries will be available in the next 12 months.