Netrix Global has announced the acquisition of the U.S.-based IT services business (ITS) of Ricoh USA Inc. The acquisition significantly expands Netrix's market presence across the United States, with additional exposure across the Northeast, mid-Atlantic and Southeast regions. It will also add meaningful scale to its cloud, infrastructure, collaboration and managed services offerings, while bringing together two complementary teams of skilled professionals supporting a diverse customer base across key enterprise and middle market segments.  

Ricoh's U.S. IT services business, formed from its acquisition of mindSHIFT Technologies in 2014, provides managed IT, cloud managed services and professional services to mid-market and small enterprises across the United States. Known for its high-touch client support and technical depth, the business has established trusted relationships across multiple industries, including health care, education, legal and financial services. As part of Netrix, the business will continue to deliver its suite of differentiated IT solutions while benefiting from Netrix's broader portfolio of cybersecurity, public cloud, AI and data solutions.

"Netrix is excited to welcome the ITS team and its customers," said Dean Gels, CEO, Netrix. "Together, we're uniting two leading teams in cloud and AI to deliver a broader, more powerful suite of IT solutions that help mid-market and small enterprise clients operate with greater efficiency, agility and resilience."

The combined company will provide enhanced service delivery through expanded geographic coverage, deeper technical specialization and greater scale. This will enable continued investment in technical talent, product innovation and strategic partnerships to better meet the evolving needs of mid-market and small enterprise clients seeking an integrated technology partner across their mission-critical IT and infrastructure needs.

"ITS has established a reputation for reliability and client trust, which aligns with Netrix's mission to deliver customer-centric, secure and scalable IT solutions," said Rob Dang, executive chairman, Netrix. "Together, we have the unique scale, deep expertise and expanded global reach needed to service the increasingly complex needs of middle market and small enterprise customers across industries. The Netrix team looks forward to building on the ITS legacy while we accelerate innovation and growth in partnership with the ITS senior leadership team."

Bank Street Group LLC served as exclusive financial advisor to Ricoh USA Inc. in connection with this transaction. Faegre Drinker Biddle & Reath LLP served as legal counsel to Ricoh USA Inc., and Skadden, Arps, Slate, Meagher & Flom LLP served as legal counsel to Netrix.

In other news, Ricoh and Neat have announced that they have signed a global partnership agreement to collaborate on advanced audiovisual (A/V) solutions for modern workplaces. Neat, a global leader in the professional A/V industry known for its high-quality and innovative video technology, will collaborate with Ricoh to expand Ricoh's portfolio of high-end meeting room solutions, aiming to deliver enhanced workplace experience for customers worldwide. The signed agreement is at the highest tier of Neat's Global Partner Program, the Mastery level.

Through this partnership, Ricoh will integrate its A/V managed services (AVMS) with Neat's audio and video technologies, including Neat Board and Neat Bar, running on Neat's unique AI-driven modular architecture. AVMS is a comprehensive service that supports critical meetings and seminars both on-site and remote, providing integrated equipment management and operational services. By streamlining system operations, AVMS enables customers to eliminate the complexity of system operations, focus on their core businesses and create environments that enhance productivity and creativity. This collaboration is Ricoh's latest strategic initiative to augment its global capabilities in AVMS, a core offering within Ricoh's Workplace Experience business.

"Neat's Global Partner Program has achieved great success to date, and we are thrilled to welcome Ricoh Global to the program," said Ivar Johnsrud, CTO and co-founder, Neat. "We share a passion for solving customer challenges in modern workplaces and delivering innovations that shape the future of video collaboration. We look forward to working closely with Ricoh Global to make Neat meeting spaces even more accessible to businesses of all sizes around the world."

"We are delighted to embark on this journey of global partnership with Neat, which shares our vision for workplace innovation and collaboration," said Takahiro Irisa, senior corporate officer and president, Ricoh Digital Services Business Unit, Ricoh Co. Ltd. "As work styles continue to diversify and evolve, this partnership marks a pivotal step forward in expanding our capabilities to enhance workers' creativity and empower fulfillment through work and also advancing our Workplace Experiences business. By deepening our collaboration, we are committed to unlocking even greater value to customers seeking excellence in quality and innovation. We look forward to working closely with Neat."