A new era of intelligent, always-available partner support is arriving with the launch of the MyQ Support AI Agent — 24/7 partner support, anywhere, anytime.

MyQ has always believed that strong partnerships are built on trust, responsiveness and innovation. That is why it has introduced the MyQ Support AI Agent, which will be soon available to all partners in the Partner Portal.

Powered by Salesforce Agentforce technology, this intelligent assistant represents the next step in our commitment to providing seamless, proactive support.

What the AI Agent delivers

The MyQ Support AI Agent is designed to make daily operations smoother for our partners by offering:

• 24/7 Availability: Instant assistance regardless of time zones or working hours.
• Process Efficiency: Automation of routine tasks, saving valuable time.
• Smart Case Creation: Guided ticket setup for more accurate and faster resolution.
• Project Insights: Access to project data, software assurance expiration and upgrade options.
• Knowledge at Your Fingertips: Immediate access to documentation and resources within the Partner Portal.

Real scenarios in action  

There are some specific situations when dealing with support that can be quite frustrating and time-consuming but cannot be avoided. For example, imagine these three scenarios when you need to:    

• Quickly find specific product information in the documentation.
• Identify which projects have expired software assurance.
• Create a ticket on behalf of a client.

To get through them, you need sometimes to run searches across different systems or wait for business hours to contact someone to help you pass through a step. It is just not effective. However, the AI Agent provides answers and guides you through the process in real time, any time of the day, making support not just faster, but smarter.  

What's next  

MyQ Support AI Agent is backed up by SalesForce and, therefore, the rollout will be gradual to ensure a smooth integration with partners' workflows.

The first phase of tests is over and the tool is ready to be used. In fact, it is already active for selected partners in the Czech Republic, and the goal is to have the AI Agent available for all partners worldwide by December 2025.