M-Files brought together both partners and customers for the first time at the M-Files IMPACT Global Conference 2024 in Madrid, Spain. The four-day conference started with the Partner Summit on May 14-15, hosting companies of the M-Files partner program, before welcoming customers during the User Summit on May 16-17.

The annual gathering kicked things off with the Partner Summit, providing an array of immersive workshops, breakout sessions and networking opportunities. After the celebratory M-Files Partner Awards and Dinner, customers were invited to attend the User Summit to gain knowledge, foster innovation, build connections and make a meaningful impact together.

The User Summit welcomed M-Files customers, partners and sponsors from all over the globe, and invited attendees to learn about real-life customer experiences. The four-day conference hosted guests from 40 countries and featured 55 interactive sessions in total.

Day one of the User Summit kicked off with an opening keynote hosted by M-Files Founder & CEO Antti Nivala, followed by a presentation by Microsoft. Titled "The Role of the Microsoft Ecosystem in Shaping the Future of Work," and presented by Jaime de Mora, EMEA CTO, Digital Natives sector, Microsoft, the presentation explored how AI is transforming the workplace, with Microsoft and its partners accelerating this movement.

To continue, M-Files welcomed attendees to the exhibit hall to visit the booths of M-Files partners, sponsors and M-Files experts, and enjoy firsthand demonstrations of M-Files use cases and partner technologies. Shortly after, participants were invited to attend the next keynote — a review of upcoming M-Files releases and the company's product road map — followed by a presentation featuring a global-leading customer to share its M-Files journey.

The remainder of the first day was split into three optional breakout sessions. Attendees could choose to learn about best practices of different M-Files features and capabilities, as well as a breakout session focused on M-Files complementing Microsoft 365. Attendees could also hear about a soon-to-be-released maturity assessment tool that will help organizations as they embark on digital transformation projects.

The last breakout session featured a customer panel discussing industry trends, M-Files use cases and how to best leverage M-Files to accelerate success. The panel featured M-Files customers of various industries, including Valio, Getinge, Mondi and TTI Inc. Europe. The session concluded with two customer presentations, including one by Aluflexpack Group, the integrated manufacturer of premium circular flexible packaging and barrier solutions.

Finally, leading American pharmaceutical company, Charles River Laboratories, shared its M-Files customer journey with all participants, before a panel led by M-Files executives took place to discuss recent trends and topics. In the evening, all were invited to join M-Files for dinner and entertainment.

Day two started strong with a presentation by Cheryl McKinnon, principal analyst at global independent research and advisory firm, Forrester Research, titled "Unlocking Efficiency: The Inevitable Rise of Knowledge Work Automation." The presentation highlighted the critically important trends shaping content management in 2024, and presented key findings from recent commissioned research on the state of maturity for knowledge work automation and document management systems.

The second part of the main session introduced attendees to the next evolution of M-Files Aino, the company's generative AI assistant that heightens the performance of knowledge workers, reduces manual tasks and increases business efficiency. In this session, M-Files customer Berggren presented its artificial intelligence (AI) use cases, featuring the next generation of M-Files Aino.

M-Files Aino leverages automation and AI, enabling organizations to maximize the value of their data while providing maximum security and regulatory compliance with the highest standards. Thanks to M-Files Aino's multilingual capabilities, vast amounts of data is summarized automatically and questions are answered in all languages to support enterprises from all over the world.

Attendees of the main session were then welcomed to another customer presentation by Business Finland, which shared its hybrid case and M-Files journey of document management for 750 people. This was followed by a final discussion by M-Files on best practices to drive user adoption, before moving on to the optional breakout sessions of the final day.

The final breakout sessions invited attendees to learn about building M-Files Premium Cloud, as well as discover how organizations can leverage AI with M-Files Aino, while others learned of new developments for M-Files Ment, and how to "become an IMPACT Champion," encouraging all to create business IMPACT with practical guidance.

To close the four-day conference, M-Files hosted a customer and partner panel featuring Crowe UK, Unitfly and Laminin Solutions among others, and a closing remarks session to capture key moments from the M-Files IMPACT 2024 Global Conference.

Sponsors of the 2024 M-Files IMPACT Global Conference included Microsoft, Baystream, CtrlDocs, RBC Technology Group, CloudOffix, Nettpost, EAG, Strickland Solutions, Uxopian, Unitfly and Chronoscan Capture.