Intermedia Intelligent Communications has announced the expansion of its Service Provider Migration Program. The program provides a comprehensive set of automated tools, resources and technical expertise designed to help service providers seamlessly migrate their business customers from aging feature server platforms to Intermedia's modern, AI-powered communications solutions. These capabilities are available at no cost to Intermedia's service provider partners.

As legacy UC platforms approach end-of-life and see reduced investment, service providers face increasing risks of customer churn and competitive decline. Migrating customers has historically been a complex, manual and costly process. Intermedia's Service Provider Migration Program addresses this challenge head-on.

Intermedia's program includes:

• Automated Software Tools — Purpose-built to extract and upload data, as well as rehome end-user devices from legacy platforms.
• Dedicated Intermedia Expertise — Technical staff members to support migration planning, implementation and cutover execution.
• Go-to-Market Support — Includes ready-to-use campaigns, sales enablement resources and customer training materials.

"Service providers know they need to modernize their UC platforms, but migration costs have been a major roadblock," said John Tucker, vice president of service provider product management, Intermedia. "By eliminating this barrier, we're enabling our partners to protect their customer base, reduce churn and deliver modern, AI-powered communications through Intermedia's wide range of solutions."

The Intermedia Service Provider Migration Program is available now and supports migrations from BroadSoft and Metaswitch platforms, with additional support for traditional PBX systems like Mitel, NEC, and Avaya where needed.

Benefits for Service Providers

With the unified communications-as-a-service (UCaaS) and contact-center-as-a-service (CCaaS) markets projected to continue double-digit growth, Intermedia's migration tools arrive at a critical moment for service providers evaluating their next steps. The program delivers benefits that go well beyond easing the move off legacy platforms:

• Accelerated Time to Market — Partners can transition customers more quickly with Intermedia's automation, migration expertise and go-to-market resources, reducing disruption and speeding revenue realization.
• Customer Retention and Growth — By providing customers with a modern, AI-powered communications platform backed by continuous innovation, service providers can strengthen loyalty while expanding opportunities for upsell and cross-sell.
• Operational Efficiency — Automated tools and Intermedia's dedicated technical support minimize the complexity and internal resource drain typically associated with migrations, freeing providers to focus on growing their business.
• Stronger Competitive Advantage –— With advanced UC, Contact Center and AI capabilities integrated into a single platform, partners can differentiate in the market, deliver greater value to customers and protect their long-term positioning.