DXone has announced a strategic alliance with Sharp Imaging and Information Company of America (SIICA). The alliance establishes a direct integration between Sharp's cloud device management platform, Synappx Manage, and DXone's ERP, connecting real-time device intelligence with dealer business operations.

The integration is designed to transform how dealers manage service, billing, analytics and customer experience. By turning raw MFP and device data into actionable business insights, dealers can improve profitability, transparency and operational efficiency across their organizations.

The Synappx Manage and DXone integration will be introduced in phases and is expected to enable dealers to automate and enhance the following capabilities:

• Seamless data flow from Synappx Manage into DXone
• Automatic service call creation triggered by device alerts
• Support for automated billing workflows
• Enhanced dispatch and service management workflows
• Integration with mobile technician workflows
• Real-time visibility into fleet performance and profitability
• Enablement of proactive and predictive service models

"Many dealers are still operating on legacy ERP systems," said Alex Cribby, CEO, DXone. "This integration provides a clear modernization path aligned with evolving customer expectations. Synappx Manage tells you what's happening at the device, while DXone ensures the business can respond instantly and intelligently."

"This collaboration reflects our 'Simply Smarter Workplace' strategy by helping dealers operate more efficiently, profitably and proactively," said Vince Jannelli, associate vice president of software product management, Sharp Imaging and Information Company of America.