DocuWare's unwavering commitment to exceptional customer service has once again achieved global recognition. For the second consecutive year, its support teams in the Americas and Asia Pacific (APAC) have earned Stevie Awards.

The Stevie Awards rank among the world's most respected business accolades, drawing more than 12,000 nominations each year. This year, DocuWare achieved outstanding recognition in three categories:

• Americas: The DocuWare team earned both "Customer Service Department of the Year – Computer Software" and "Support Team of the Year" at the American Business Awards, selected from more than 3,600 nominees.
• APAC: We were honored with Bronze for "Most Innovative Customer Service Department/Team of the Year" — its first win in this region — chosen from more than 1,000 entries.

"These awards are a true honor for our team," said Maria Holden, senior director of software support for the Americas and APAC. "Being recognized in multiple regions demonstrates how our commitment to quality and collaboration is making a real impact worldwide."

Building on this momentum, DocuWare has announced that its EMEA team is now competing in the German Stevie Awards as we strive for even greater milestones in service excellence.

Global teamwork, real impact

Operating 24/5, DocuWare's support teams collaborate seamlessly across continents to provide customers with fast, knowledgeable assistance. By combining expertise from America, EMEA and APAC, it is able to resolve issues efficiently and deliver progress, no matter where customers are located.

Customer satisfaction at our core

Customer satisfaction remains DocuWare's highest priority. Its CSAT scores consistently surpass 90%, well above the industry average, and our latest internal Gallup survey rated us 4.91 out of 5.

In particular, Stevie judges praised DocuWare's rapid issue resolution, multilingual support and unwavering commitment to quality service.

Setting new milestones together

Each recognition inspires us to set higher standards for service excellence. As Holden puts it: "These accomplishments show what's possible when we prioritize customers and support one another — every win is shared."

DocuWare is dedicated to ongoing investment in technology, best practice, and top talent to help even more customers succeed. its focus remains on delivering outstanding service, nurturing strong partnerships and empowering its teams around the globe.