Crexendo Inc. has announced that its AI-enhanced UCaaS software platform now supports more than 8 million users worldwide.

The milestone represents the addition of approximately 1 million users since the platform surpassed 7 million users in late 2025. When Crexendo acquired NetSapiens in June 2021, the platform supported approximately 1.7 million users. Since then, its user base has grown by more than 370%. This continued expansion demonstrates the increasing scale of Crexendo's platform, the strength of its service-provider community and growing adoption of its cloud communications technology.

Crexendo continues to expand the capabilities available to its global community of more than 250 cloud communications platform software subscribers. Recent innovations include CAIRO, Crexendo's AI receptionist/orchestrator, which uses artificial intelligence and automation to help businesses manage customer interactions, streamline workflows and improve responsiveness.

Crexendo's AI innovations have received significant industry recognition. CAIRO was named a 2026 CUSTOMER Product of the Year, while Crexendo also received recognition for generative AI and AI automation capabilities incorporated into the NetSapiens platform. These awards reinforce the company's strategy of delivering advanced, scalable technology that enables its service providers to compete more effectively and expand the solutions offered to their customers.

"Surpassing 8 million users is a tremendous accomplishment validating the strength, scalability and continued momentum of our platform," said Jeff Korn, CEO and chairman, Crexendo. "We have added approximately 1 million users in about eight months and have grown the platform's user base by more than 370% over the last 60 months. In addition, we added 11 new licensees in the first six months of 2026. The growth of the platform continues to be exceptional, and I believe our award-winning AI offerings will only help accelerate that growth. Our AI solutions give service providers a genuine competitive edge and are driving real, measurable results growth, profitability and expansion for our partners. We're proud of what this milestone represents and we're excited about what's on the horizon for our platform's evolution.

"The significance of this milestone extends beyond the user count," Korn continued. "A larger platform community expands the reach of every innovation we introduce and increases the opportunity for our service providers to deliver advanced AI-powered solutions such as CAIRO to their customers. We believe our combination of scale, innovation and a growing partner ecosystem positions Crexendo exceptionally well for continued long-term growth."

With the demand for AI-enhanced business communications technology accelerating around the globe, Crexendo's commitment to AI innovation equips service providers with the solutions they need to scale and win in their markets. By building future-ready AI capabilities like CAIRO into its platform, Crexendo is redefining what's possible in cloud communications and delivering lasting value for its service provider community worldwide.