ConnectWise has announced the addition of Todd Hale, chief information officer, and Ciaran Chu, general manager of ConnectWise Control, to spearhead innovation and enhance partner experience.

Hale, an accomplished technology executive with extensive experience leading enterprise transformation initiatives and building high-performing teams, will be responsible for data services, business applications and systems, IT enterprise architecture, business transformation and more.

Chu, a dynamic executive with a proven record in product leadership, digital transformation and step-change revenue growth, will be responsible for end-to-end life-cycle ownership of an Innovation Business Unit focusing on ConnectWise Control. His appointment bridges the four new ConnectWise Innovation Business Units with engineering and product management teams.

"ConnectWise is focused on continuously improving our products and partner experience, and we need outstanding, proven leaders at the helm to do that successfully," said Jason Magee, CEO, ConnectWise. "That's why we are thrilled to welcome both Todd and Ciaran to our executive team. We are excited to see the contributions they will make to ConnectWise and our valued community through their expertise and leadership."

Hale comes to ConnectWise from the ODP Corp. (Office Depot), where he served as executive vice president and global CIO and led a comprehensive modernization of the multi-billion-dollar company's global technology infrastructure and processes. Prior to ODP Corp., he served on the IT leadership team for the Eckerd Corp., where he led the development of the company's supply chain, merchandising and analytical capabilities. Hale is an alumni of the University of Arkansas, where he earned a Bachelor of Science in microbiology and a Master of Business Administration with an emphasis in management information systems.

Chu joins ConnectWise from ACI Worldwide, a billion-dollar payment software company, where he led global business units serving the transformational needs of some of the world's largest banks and fastest growing fintech companies. During his time at ACI, Chu delivered triple-digit revenue growth, launching and scaling a new SaaS business and owning the company's cloud transformation. Prior to ACI, he spent eight years at Barclays across both its consumer and merchant businesses, leading product teams to deliver innovation including the rollout of in-app mobile payments. Chu holds a Bachelor of Arts degree from the University of Liverpool.

In other news, ConnectWise has been named the winner of Best PSA/RMM Vendor at the CPI US MSP Innovation Awards 2022.

Ameer Karim, executive vice president and general manager of unified monitoring and management (UMM), and Jake Varghese, executive vice president and general manager of business management, ConnectWise, accepted the award as part of an exclusive Channel Partner Insight dinner on May 26.

"ConnectWise is thrilled to be recognized by Channel Partner Insight as the best PSA/RMM vendor of 2022," Varghese said. "The changing security landscape for SMBs and MSPs required that we have a platform that could solve the problems of the future, in addition to tasks that PSAs and RMMs have always performed. We are honored to be recognized for our innovations."

"Expertise in the RMM space continues to be one of the highest demands we see from our partners," Karim said. "It's important that we offer solutions that meet their needs, whether that's hands-on, automated or a combination. This award is a culmination of great work and innovation from across the ConnectWise team and ongoing feedback and support from our partners to get it right."

ConnectWise was selected as a winner, rising above hundreds of entries from its peers and competitors in the technology sector: a market where spending is expected to reach $7 trillion within the decade.

As companies gear up to capture market share from this, CPI Editor Nima Sherpa Green said the awards are about celebrating success, and those who are serving as extraordinary examples of innovation in the United States.

"We want to shine a spotlight on those in our industry who are already leading from the front in a fast-paced, highly ambitious field," Green said. "What we've seen over the last year has shown us that more than ever, being innovative is a real differentiator for progress. Entries were extremely competitive, and those who won did so by proving they are truly galvanizing the channel to advance into new opportunities and growth. On behalf of the whole Channel Partner Insight team, I would like to share my warm congratulations to each and every winner in the US MSP Innovation Awards 2022."