ConnectWise has announced significant enhancements to its remote monitoring and management (RMM) and robotic process automation (RPA) solutions. With intelligent automation and improved workflows, ConnectWise RMM and ConnectWise RPA empower IT professionals to introduce new measurable efficiency improvements across every function of their business, driving better customer or end-user experiences, enhancing technician productivity and reducing labor costs.

Patching is a critical first line of defense for combating cybersecurity threats, but it is often riddled with time-consuming, error-prone processes such as identifying vulnerabilities and downloading and testing new patches. ConnectWise's next-generation RMM features advanced, automated patching that includes expert review for security updates, freeing MSP and ITSM teams from these redundant, manual patching processes while bolstering the security of the devices and third-party applications they rely on.

Rule-based tasks like data entry, ticket routing and application integration often slow operations, negatively impacting productivity. Powered by the ConnectWise Asio platform, ConnectWise RPA is introducing new, out-of-the-box workflow rules based on input from the company's partners and inspired by their challenges. MSP and ITSM teams using ConnectWise can quantify their teams' use of automation to more quickly implement multiproduct process flows and integrations tailored to the specific needs of their organization.

"ConnectWise is dedicated to being the trusted partner of the MSP and ITSM community," said Manny Rivelo, CEO, ConnectWise. "By focusing exclusively on MSP and ITSM needs, collecting their input and sharing our road map and vision for the most critical solutions, we are introducing new levels of transparency to the IT community. Recent advancements in ConnectWise RMM and ConnectWise RPA embody this commitment to our partners, with new features and automations that improve operational productivity as they extend their role as a strategic IT resource to their customers and organizations."

The improvements in ConnectWise RMM and ConnectWise RPA provide several tangible benefits, including:

• Automated Patching — ConnectWise RMM offers built-in patch assessment, automation and testing for all OS security updates, supported by the ConnectWise NOC team's expertise. MSP and ITSM teams receive expert reviews of OS security patches, saving time and ensuring confidence in patching critical updates. Recent enhancements include a significant expansion of third-party patching titles, covering 10 times more applications than last year, with plans to add additional titles and extend these capabilities to Automate. This comprehensive patching solution streamlines the patching life cycle, simplifies patch compliance review and expedites patch remediation.
• Intelligent Alerts — ConnectWise RMM partners gain immediate access to the library of more than 1,200 intelligent alerts, expertly tuned to identify and automatically resolve issues detected. This eliminates up to 80% of the alerting noise generated by other RMM tools by drastically reducing false positives and freeing MSP teams from chasing alerts, improving productivity while maintaining a secure system.
• Out-of-the-Box Workflows — ConnectWise RPA provides prepackaged workflows inspired by power users streamlining operations and eliminating repetitive, time-consuming processes that drain valuable resources. The Onboarding Digital Worker, a workflow focused on automating the creation of end-user accounts in Microsoft Office 365, reduces technician time spent on this process by 75%.

"With the hyperautomation of digital worker, we can take a ticket and, within a few minutes, the creation of that user is completed," said Brad Bell, Workplace IT. "This process is saving us 12 to 15 minutes (18-plus hours per month) creating new user accounts."

In other news,  ConnectWise has announced ConnectWise SaaS Security, purpose-built for MSPs to manage and monetize Microsoft 365 security services. ConnectWise SaaS security provides MSPs with a proven blueprint for more efficient security event monitoring and management while enhancing security engagement and remediation with small to medium-sized business (SMB) customers, capitalizing on the growing demand for Microsoft 365 security services.

The demand for Microsoft 365 security services is skyrocketing. According to the ConnectWise State of SMB Cybersecurity report, 78% of SMBs are worried that a serious cyberattack could put them out of business. Many of these SMBs rely on MSPs to manage parts of their Microsoft 365 platform. However, channel research showed that only one-third of MSPs consistently offer security services to their Microsoft 365 customers. With its single-pane visibility across all Microsoft tenants, ConnectWise SaaS Security eliminates the manual, time-intensive processes once required to assemble security insights, enabling MSPs to efficiently deliver security services and maximize their Microsoft 365 revenue.

"MSPs understand the critical importance of robust cybersecurity to the success of SMBs," said Darren Peterson, senior product management director, ConnectWise. "ConnectWise SaaS Security enables MSPs to automate Microsoft 365 security tasks to more quickly and efficiently resolve vulnerabilities and protect against new threats, helping prevent any cyberrelated downtime for their SMB customers. With ConnectWise SaaS Security, MSPs have the tools, resources, and confidence to effectively sell, implement and manage comprehensive cybersecurity protection services."

ConnectWise SaaS Security helps MSPs deliver and manage security solutions with two core functions:

Security Manager empowers MSPs to discover and resolve cyberthreats by leveraging Microsoft Graph API and other sources to identify security risks and vulnerabilities across all SMB customers. Automated remediation enables the timely and consistent remediation of security alerts and the ability to scale to ensure compliance. In addition, no-code customization empowers MSPs to quickly adapt and automate security workflows to meet specific customer needs.

Security Navigator helps MSPs deliver security solutions to customers with ready-to-use reports and dashboards. With valuable insights into security scores, benchmarking and compliance, MSPs can more effectively communicate cyberprotection needs and service offerings to SMB customers. In addition, automated reporting ensures consistent customer engagement which drives recurring revenue.

"Getting ConnectWise SaaS Security deployed was a snap," said Shane Monty, cloud solutions architect, Present. "It took less than 10 minutes to roll it out to all my clients using the new Partner Center Integration. Now our ops team is able to validate and report on all our client's security posture in a single pane. This is game-changing. Bringing all that information down into one console that is easy and simple, allows us to create more efficiency in our security and operations teams. Which allows us to manage more clients with the same resources."

In other news, ConnectWise has announced that ConnectWise Security360 and ConnectWise Backup360 are now included at no additional cost with the Asio platform. This strategic move strengthens the cybersecurity and data protection capabilities available to MSPs while reinforcing the value of Asio as the industry's most comprehensive IT service platform.

"MSPs need solutions that reduce complexity while delivering enterprise-grade security and backup capabilities," said David Raissipour, chief product and technology officer, ConnectWise. "By including Security360 and Backup360 with Asio, we're making it easier and more cost-effective for MSPs to safeguard their clients' businesses while increasing operational efficiency."

Comprehensive Security and Backup Solutions, Now Integrated with Asio

Security360 and Backup360 provide seamless, automated integrations across security and backup vendors, giving MSPs flexibility and choice. This expansion ensures MSPs can leverage both native ConnectWise solutions and best-of-breed third-party integrations for cybersecurity and data protection.

Security360 Integrations: Microsoft Defender for Business, Bitdefender, SentinelOne, Proofpoint, Infima Security, Sophos EDR, Webroot, Acronis EDR and more.

Backup360 Integrations: Axcient x360Recover, Acronis Cyber Protect, Veeam, Datto, Keepit and ConnectWise Cloud Backup (formerly SkyKick, available by IT Nation Secure).

Security360 is already protecting more than 100,000 active endpoints, giving MSPs confidence in a proven, scalable cybersecurity solution. Security360 now also includes ConnectWise Vulnerability Management, enabling MSPs to identify and mitigate risks proactively. Backup360's deep Asio-native integration with Axcient x360Recover provides an industry-leading business continuity solution.

The Power of Asio: A Unified MSP Platform

Asio provides a single pane of glass for MSPs to manage cybersecurity, backup, RMM and IT automation efficiently. Its AI-driven insights, workflow automation and seamless third-party integrations help MSPs reduce operational overhead and improve service delivery.

The industry is shifting toward platform-driven service models that reduce cost and complexity for MSPs," said Jay McBain, chief analyst, Canalys. "By integrating security, backup and RMM with intelligent automation and AI, MSPs can improve efficiency, reduce operational burdens and scale more effectively — key advantages in today's evolving IT landscape.

MSP-First Innovation: Security, Automation and Service Excellence

ConnectWise partners benefit from enterprise-grade SOC and CRU (cyber research unit) support for MDR and advanced cybersecurity services, along with NOC and co-managed backup services for Backup360 solutions across Axcient x360Recover, Veeam and Acronis.

Additionally, the ConnectWise Partner Program ensures MSPs receive the support, training and go-to-market resources needed to maximize their success.

Availability

Security360 and Backup360 are now included at no additional cost with the ConnectWise Asio platform.