ConnectWise has announced two major advancements at IT Nation Secure: the launch of PSA powered by Asio, a modern, Asio-native evolution of its market-leading professional services automation (PSA) solution, and the introduction of ConnectWise Pro, a simplified, unified platform packaging offering that reimagines how MSPs license and consume core services.

These releases form the foundation of ConnectWise's vision for modern service delivery, empowering partners to break through operational barriers and achieve new levels of efficiency by eliminating silos, reducing manual work and unifying service delivery across teams.

PSA Powered by Asio: Efficiency Meets Intelligence

PSA powered by Asio introduces a fully modernized experience for service desk, finance and operations teams — engineered with a clean UX, real-time views and shared platform services. For the first time, PSA and Remote Monitoring and Management (RMM) now operate:

• A common interface and design language across both tools to minimize clicks and drive productivity with teams.
• Shared data for companies, contacts, tickets and assets to eliminate duplicate data, reduce human error and maximize AI capabilities across the platform.
• Embedded automation via Sidekick (generative AI) and Robotic Process Automation (RPA), with more than 50 prebuilt workflows, with more workflows being added every month.
• Support for multiple languages and updated calendar and billing functionality.

"This truly seamless experience helps our partners simplify operations, drive efficiency and scale faster," said Manny Rivelo, CEO, ConnectWise. "With PSA and RMM under Asio, this is a foundational moment for our platform strategy, that delivers a unique experience and prepares our partners for what's next."

Current PSA partners will benefit from a smooth upgrade path to the new Asio-native experience. The upgrade is designed to retain familiar workflows while introducing new capabilities that enhance productivity, reduce friction and enable hyperautomation across the service life cycle.

The initial release will be available to early partner cohorts in July, with monthly enhancements planned throughout the remainder of 2025.

ConnectWise Pro: Simplicity, Scale, and Choice

Coinciding with the PSA powered by Asio launch, ConnectWise Pro redefines how MSP partners consume platform capabilities. This all-in-one package simplifies operations by bundling critical tools — including PSA, RMM, RPA, remote support, documentation, reporting and Configure Price Quote (CPQ) — into a single contract with flexible licensing options aligned to how MSPs charge their clients. Partners will have the option to either adopt an end-user pricing model or an endpoint pricing model to simplify their business operations and provide greater customer value.

The ConnectWise Pro package includes AI-powered automation tools designed to streamline MSP operations. This includes AI-generated scripting through Sidekick for RMM and AI-assisted search capabilities for ConnectWise University and Virtual Community resources, plus natural language bot creation through ConnectWise RPA Pro to automate routine MSP tasks and reduce manual workloads.

Partners gain immediate access to:

Core solutions for business and technical operations: ConnectWise PSA, ConnectWise RMM, ConnectWise CPQ, ConnectWise RPA, ScreenConnect, Security and Backup Dashboards. 

There are optional add-ons for cybersecurity, the help desk and NOC services

"ConnectWise Pro is built for the way MSPs operate today," said Jeff Bishop, executive vice president of product management, ConnectWise. "It brings simplicity, automation and scalability into one offering aligned to the way MSPs bill their clients — enabling partners to reduce complexity and focus on delivering great service."

ConnectWise Pro reflects the company's broader effort to eliminate tool sprawl and deliver higher value through platform consolidation.

Availability

• PSA powered by Asio: Available beginning in July 2025 for selected partners; broader rollout with additional features will continue monthly through year-end.
• ConnectWise Pro: Available beginning in July 2025.

In other news, ConnectWise has announced the launch of the next evolution of ConnectWise SIEM, the industry's most advanced managed security information and event management solution designed specifically for MSPs.

This release underscores ConnectWise's commitment to empowering MSPs to expand their services, drive recurring revenue and scale efficiently by leveraging advanced tools, partner enablement and new market opportunities.

As cyberthreats grow more frequent and sophisticated, many MSPs face challenges managing fragmented tools with limited resources.

"With our latest SIEM release, powered by the ConnectWise Asio platform, we're delivering advanced threat detection, intelligent automation and full visibility in one streamlined experience," said David Raissipour, chief product and technology officer, ConnectWise. "It's modern security, built for MSPs."

ConnectWise SIEM: Reduce Complexity, Lower Costs, and Boost Productivity

Built on the Asio platform, ConnectWise SIEM simplifies threat detection, investigation and response — boosting efficiency and cutting costs by unifying security tools into a single, powerful solution. Its redesigned interface integrates seamlessly with the ConnectWise Security Dashboard (formerly ConnectWise Security360) for a streamlined experience. With ConnectWise SIEM, MSPs can:

• Reduce complexity — Unify log management, threat detection and response in one platform. Correlate events instantly to cut triage time. Empower mainstream staff to act like security experts with intuitive, automated security workflows.
• Lower costs — Reduce incident response time and speed up detection and response to threats. Optimize data ingestion and retention costs and provide flexible pricing and data tiering to reduce storage and ingestion expenses common in legacy SIEM offerings.
• Boost productivity — Accelerate threat detection and response to make running their business more efficient. Reduce time spent chasing false positives and accelerate time in incident resolution. Automate alert triage, enrichment and ticket creation so analysts can handle more cases in less time.

ConnectWise SIEM Helps MSPs Strengthen Security and Simplify Operations

ConnectWise SIEM introduces powerful new features to help MSPs safeguard clients across endpoints, applications, and cloud environments including:

• Centralized Monitoring and Advanced Threat Detection: Consolidate and analyze logs from across the IT environment for unified visibility. Detect and prioritize threats using prebuilt rules and machine learning.
• Streamlined Alert Management and Investigation Tools: Focus attention on the most critical issues with clear, actionable alerts. View and export alert-related data and raw events to enable deeper analysis.
• Automated Reporting and Customizable Dashboards: Generate reports with a couple of clicks with built-in templates. Monitor key metrics and trends in real time, tailored to MSP workflows.

In other news, ConnectWise, in partnership with Microsoft and Pax8, announced the launch of a new integrated solution designed to help managed service providers (MSPs) deliver more secure and efficient IT services to their SMB clients. Available through Pax8 later this year, the solution includes ConnectWise RMM Pro, MDR for Microsoft Defender for Endpoint and M365, and the ConnectWise Backup and Security Dashboards (formerly Backup360 and Security360).

This offering, officially named ConnectWise Endpoint Management & Security for M365, gives MSPs a turnkey way to manage, secure and automate endpoint environments with greater visibility and less operational overhead — all while simplifying procurement, provisioning and billing through the Pax8 marketplace.

"This collaboration reflects the best of what ConnectWise, Microsoft and Pax8 each bring to the table," said Manny Rivelo, CEO, ConnectWise. "We're combining enterprise-grade security, automation and monitoring into a single, easily consumable solution for MSPs. This is about empowering partners to scale faster, reduce complexity and deliver real value to their clients in a world of growing cyberthreats."

What's Coming:

• Microsoft 365 Business Premium: Productivity, security and compliance features including EDR, mail filtering, vulnerability scanning, SaaS app usage detection and policy enforcement
• RMM Pro with intelligent alerts, Intune integration and basic network monitoring, as well as RPA Starter with workflow builder, 24 prebuilt templates and the Hyperautomation dashboard
• MDR for Microsoft Defender (Endpoint + M365): 24/7 monitoring, detection and response powered by the ConnectWise SOC
• ConnectWise Backup and Security Dashboard: A unified view of backup and cybersecurity posture across tools and endpoints, enabling faster, more informed decisions

"At Microsoft, helping our customers stay secure is the highest priority," said Erwin Visser, general manager, Microsoft. "To support our SMB enterprises, our goal is to equip partners with the best-in-class security solutions. Microsoft 365 Business Premium delivers security capabilities typically reserved for large enterprises, and when combined with ConnectWise Automation and SOC services, MSPs can deliver powerful security-first experiences to their clients."

"This is exactly the kind of ecosystem innovation Pax8 was built to support," said Nick Heddy, chief commerce officer, Pax8. "With a single solution, MSPs can access Microsoft licensing, endpoint security, automation and managed detection and response — all integrated and soon available through our Marketplace."