ConnectWise has announced the launch of ConnectWise Email Security and Security Awareness Training with Proofpoint. This AI-powered solution, built into the ConnectWise Asio platform, helps MSPs strengthen email security, drive behavior change with automated learning, boost revenue and reduce complexity and costs.  

The stakes for small and mid-sized businesses (SMBs) have never been higher. With 90% of successful cyberattacks starting with phishing emails and malicious URLs playing a major role, ConnectWise Email Security with Proofpoint offers a vital line of defense. By combining email protection with seamless platform integration, MSPs gain centralized visibility into their clients' security postures, enabling them to proactively monitor threats, automate incident response and enhance protection for Microsoft 365 environments.

Built in partnership with cybersecurity provider Proofpoint — named a Leader in the 2024 Gartner Magic Quadrant for Email Security Platforms — this new offering delivers Advanced Threat Protection, safeguarding against sophisticated email threats like phishing, malware, ransomware and business email compromise (BEC) attacks. It also defends against data loss by scanning outbound emails for sensitive information and enforcing policies to prevent data leakage, ensuring compliance with regulations. The Modern URL Defense feature blocks malicious links in emails to prevent malware infections and credential theft before users ever click.

"ConnectWise Email Security and Security Awareness Training with Proofpoint represents a game-changing partnership that delivers enterprise-grade email protection through our unified Asio platform," said Manny Rivelo, CEO, ConnectWise. "This isn't just another security tool, it's a force multiplier for MSPs. By seamlessly integrating Proofpoint's industry-leading threat intelligence with ConnectWise automation, we're eliminating operational complexity and amplifying MSPs' ability to defend against sophisticated email attacks."

Unlike one-size-fits-all solutions, ConnectWise Email Security and Security Awareness Training with Proofpoint is purpose-built for the ITSM team and MSP ecosystem. With deep integration into the ConnectWise Asio platform, the solution enables:

• Accelerated Revenue: Streamlined onboarding and deployment let MSPs clone security profiles across tenants, reducing setup time from hours to minutes. Backed by the trusted reputations of ConnectWise and Proofpoint, MSPs can expand into new markets that demand robust, enterprise-grade email security.
• Reduced Complexity: Deep integration into the ConnectWise Asio platform and a centralized management console simplify administration across multiple clients. Automation reduces manual intervention by streamlining threat response and policy enforcement.
• Lower Operational Costs: Advanced threat detection and built-in compliance tools help MSPs prevent costly breaches, fines and data loss. Flexible deployment options allow MSPs to adapt quickly to client needs without adding labor overhead.

"We are thrilled to expand our relationship with ConnectWise in delivering a game-changing email security and security awareness training solution for MSPs," said Blake Sallé, chief revenue officer, Proofpoint. "Our collaboration signifies a commitment to empowering MSPs with the most advanced email security features while leveraging the robust capabilities of ConnectWise. Together, we are dedicated to equipping MSPs with the tools they need to provide unparalleled protection and value to their clients, setting a new standard in cybersecurity excellence."

In other news, ConnectWise has announced a major expansion to its remote monitoring and management (RMM) platform's patching capabilities. Now covering more than 7,000 third-party applications, this enhanced capability is available to partners through a limited availability program.

The move reflects ConnectWise's commitment to developing and refining solutions based directly on partner feedback — delivering high-quality, partner-tested innovation that solves real-world challenges.

Addressing a Critical Security Challenge for MSPs

Third-party patching has long been a top concern for managed service providers (MSPs) that are tasked with securing increasingly complex client environments. Gaps in patching non-Microsoft applications can leave businesses vulnerable to cyberattacks, disrupt operations and jeopardize compliance.

By expanding patch coverage to over 7,000 titles, ConnectWise RMM now enables partners to:

• Mitigate risk by closing vulnerabilities in popular, high-risk applications.
• Simplify compliance for clients with clear, auditable patch histories.
• Reduce complexity by eliminating the need for multiple tools or manual processes.
• Automate patching workflows with reliable scheduling, deployment control and robust reporting.
• Best of all, these expanded capabilities are included at no additional cost to partners.

The announcement builds on a year of security-focused innovation within the ConnectWise Asio platform, including the inclusion of the Security Dashboard, Vulnerability Management and Backup Dashboard — provided to ConnectWise RMM partners at no extra charge. This latest enhancement streamlines the way partners can identify and address security gaps, leveraging automation and standardized policies to reduce risk, save time and improve service delivery.

Limited Availability Program Details

The expanded third-party patching capability entered limited availability on Aug. 18. During this period, interested partners can:

• Sign up to access and test patching for more than 7,000 third-party titles.
• Provide feedback directly to the ConnectWise product team.
• Help shape the final, general availability release—which will include additional features such as patch failure ticketing.

Partners must request access to participate in this program and some features may not yet be available during this phase. Partners can request participation access by clicking here.

"Our partners have been clear—third-party patching is one of their most time-consuming yet essential responsibilities," said Jason Short, vice president of product management, ConnectWise. "By significantly expanding application coverage and making it accessible in limited availability, we're giving our partners the tools they need to protect clients more completely, operate more efficiently and strengthen security posture — without increasing costs or complexity."