2023 BTA National Conference Sessions

Miracle on Ice: Insight Into Leadership & Teamwork
Keynote Address
Summary
Miracle on Ice: Insight Into Leadership & Teamwork
Aug. 30, 8:30 to 9:45 a.m.Mike Eruzione, captain of the 1980 "Miracle on Ice" U.S. Olympic hockey team
The discipline, principles and level of focus leading to the now legendary gold medal win of the 1980 U.S. Olympic Hockey team can serve to guide you in your business today. In this session, Eruzione will show attendees how they can draw on their teams' experiences to take their dealerships to new heights, ensuring they are on pace to win in today's competitive, ever-changing business environment. He will stress the importance of being a team, believing in yourself and your team members, and working together. Eruzione believes people/teams/companies/etc. are successful because they believe in old-fashioned values: heart, pride, respect and commitment — things you cannot measure.
Eruzione was the captain who led the 1980 U.S. Olympic hockey team to its gold medal victory in Lake Placid, New York. The highlight of the games for him was scoring the game-winning goal against the Soviet Union. That victory advanced the U.S. hockey team to the gold medal game where it beat Finland to win the gold medal. A native of Winthrop, Massachusetts, Eruzione was a well-known sports talent, excelling as an All-Scholastic in baseball, football and hockey. While attending Boston University, he captained the hockey team his senior year and finished his college career as the third leading scorer in the university's history. Eruzione played on two U.S. National Teams and spent two years with the International Hockey League's (IHL's) Toledo Goaldiggers. The following year, Eruzione was chosen to join the 1980 Olympic team and was elected captain by his teammates. After the victory in Lake Placid, Eruzione spent several years as a sports commentator for Madison Square Garden. In 1984, he joined ABC and was a broadcaster for the Winter Olympics in Sarajevo, the Summer Olympics in Los Angeles and the 1988 Winter Olympics in Calgary. In 1992, Eruzione broadcast for CBS in Albertville, France, and in Lillehammer, Norway, during the 1994 Olympic Games. The 1980 Olympic Team received many accolades after winning the gold medal, including being inducted into the United States Hockey Hall of Fame. In December 1999, Sports Illustrated voted the 1980 team's victory as the number-one sports moment of the century. For the past several years, Eruzione has traveled throughout the country representing major corporations as their spokesperson and/or motivational speaker. He is currently employed by Boston University as director of special outreach and continues to be actively involved with fundraising events for the U.S. Olympic Committee, as well as several charitable organizations including Winthrop Charities.
Will Slave Labor Disrupt the Supply Chain?
Vendor Panel
Summary
Will Slave Labor Disrupt the Supply Chain?
Aug. 30, 9:45 to 10:55 a.m.Moderated by Bob Goldberg, general counsel, Business Technology Association
The embargo entered against Ninestar and several of its subsidiaries has raised countless questions. How do the restrictions affect Lexmark and other OEMs relying on Chinese-made components and supplies? BTA has brought together five leading industry executives to present the latest on the situation and project into the future. This panel will definitely be one of the most important discussions in 2023.

Panelists:






The New Office Battleground: Building a Successful Business for the Future of Office Print
Breakouts Day 1
Summary
The New Office Battleground: Building a Successful Business for the Future of Office Print
Aug. 30, 11 a.m. to NoonRobert Palmer, research vice president of imaging, printing and document solutions, IDC
IDC recently completed an important research study to understand how the channel is evolving to better support the office printing market. The COVID-19 pandemic accelerated the pace of consolidation and M&A activity in the channel. The print market has changed dramatically, and office technology dealers must adapt to new market conditions where the role of print continues to evolve. Important variables will drive the future of print, such as movement to an increasingly self-serve model; security and the impact of hybrid work; movement toward cloud-based print services; print-as-a-service and supporting subscription models; and expanding into new services opportunities.
This session will leverage key research from in-depth dealer interviews to gain insights into what dealers are doing to ensure success in the new office battleground:
- How is the transition from A3 to A4 impacting revenue and service models?
- What is the impact of supply-chain challenges?
- Cloud adoption and transition to remote services
- The role of cloud in print management — what customers want and how dealers are responding
- Compensation plans and expanding beyond the click
- How are dealers building successful practices around print-as-a-service and subscriptions?
- Understanding the threats to the office equipment channel
- OEM expectations and what dealers need to strengthen partnerships

Prospecting to Win
Breakouts Day 1
Summary
Prospecting to Win
Aug. 30, 11 a.m. to NoonRick Lambert, founder & CEO, selltowin, and CEO, In2communications
Start booking more appointments with new prospects using Lambert's exclusive mix of old - and new-school prospecting strategies now driving more meetings for the nation's top MSPs. Participants will see industry-specific examples to benchmark their current prospecting activities and be exposed to newer digital prospecting tools and automation to connect with today's digital buyer.
Topics will include:
- Live
- Phone
- AI & automation
Lambert is an award-winning sales performance coach who is the founder and CEO of selltowin, a company that has trained more than 25,000 B2B salespeople. It specializes in new-hire and advanced sales training for managed service providers (MSPs). He is also the CEO of In2communications, a full-service digital marketing agency that helps MSPs engage and connect their brands with today's digital buyers. Lambert's companies combine sales training and digital marketing to form what he calls 'sales offense systems.' In 2018, he was selected an industry Difference Maker by ENX Magazine and in 2019, SAP selected the selltowin eCademy on-demand learning platform as global winner of 'Best Channel Training Partner.' Lambert's clients include OEMs, distributors, MPS infrastructure providers and many of North America's top-performing technology resellers.
Bridging the Gap: How Dealers are Empowering Businesses Through Unified Communications
Breakouts Day 1
Summary
Bridging the Gap: How Dealers are Empowering Businesses Through Unified Communications
Aug. 30, 11 a.m. to NoonModerated by Jim D'Emidio, independent consultant
In this panel discussion, three dealer panelists will focus on a growing product and services diversification strategy — unified communications (UCaaS). They will share how they are helping businesses connect, collaborate and communicate by seamlessly integrating various communication tools and channels into a single platform. Among the topics to be addressed: the reasons for pursuing UCaaS; how to select a vendor partners; strategies for success in this burgeoning technology field; and revenue expectations.
Panelists:




Purpose & Culture
Educational Session 1
Summary
Purpose & Culture
Aug. 30, 2 to 2:55 p.m.John Lowery, president & CEO, and Casey Lowery, COO, Applied Innovation
During this session, the Lowerys will share how they uncovered their purpose, why they do what they do, and how they developed the corporate culture at Applied Innovation. Applied Innovation's corporate culture — what the Lowerys call "Applied Chemistry," — helps them promote their values while creating an outstanding environment for their employees to work within.
John Lowery is president and CEO of BTA member Applied Innovation. After working for Hovinga Business Systems (then Multi Line Business Systems), he decided to open Applied Innovation's doors in 1987. Since then, Applied Innovation has evolved from a standalone copier dealership into a single-source office technology provider. Now in its 36th year, Applied Innovation has grown to $150 million in revenue, 14 locations throughout Michigan, Indiana, Ohio and Florida, and more than 515 employees. Lowery also founded Applied Capital and Applied Innovation Health. He is a past president of the Copier Dealers Association (CDA) and has served on advisory boards for Canon Inc., GreatAmerica Financial Services, Ricoh Corp., Sharp Corp. and U.S Bancorp. Over the past four decades building Applied Innovation, Lowery has been working on his degree and plans to earn his bachelor of science in business administration from AQ this fall. He is a graduate of Disney's Institute for Leadership Excellence, and speaks regularly at industry events and to business leaders about Applied Innovation's unique culture, how it was developed and it is maintained.
Casey Lowery is the COO of Applied Innovation. He is responsible for sales, administrative and service functions within the company. In addition, Lowery works with the software sales and development teams, as well as the document destruction business, ShredHub. He joined Applied Innovation in 2006 as a sales representative and continued in the sales channel until moving into his current role in 2020. Lowery is based in Grand Rapids, Michigan. He graduated from the Kelley School of Business at Indiana University in 2004.
Making Strides: Inspiring Stories of Diversification
Dealer Panel
Summary
Making Strides: Inspiring Stories of Diversification
Aug. 30, 4 to 5 p.m.Moderated by Mike Boyle, BTA East representative, BTA Board of Directors & president, BASE Technologies Inc.
In today's office technology industry, many contend that focusing solely on selling imaging devices is the quickest path to failure. While the product category will remain a crucial part of essentially every dealership's portfolio, product and services diversification has become a prevailing strategy among dealers. It allows dealerships to better position themselves as trusted advisors for workplace technology. In this panel discussion, senior management from three dealerships will discuss how they have successfully diversified their portfolios to ensure ongoing success in the present and future.

Panelists:





How to Transform Your Business
Featured Speaker
Summary
How to Transform Your Business
Aug. 31, 8:15 to 9 a.m.SEAC John Wayne Troxell, retired U.S. Army senior noncommissioned officer, and founder, PME Hard Consulting LLC
In order for businesses to maximize their potential, distance themselves from the competition, stay at the cutting edge of markets and build cohesion within their organizations, they must have a transformational leadership approach. Developing networks, establishing vision, setting goals and providing inspiration, motivation, purpose and direction within their workforces are the necessary means to accomplish this. Leaders, through their personal examples of presence, demonstrated performance and persistence, are critical to making this happen.
Troxell is a retired United States Army senior noncommissioned officer who served as the third senior enlisted advisor to the chairman of the Joint Chiefs of Staff. In this capacity, he served as the principal advisor to the chairman and the secretary of defense on all matters related to the troops of the United States Armed Forces. Troxell served in the U.S. Army for almost 38 years in numerous units. He was sworn in as the SEAC on Dec. 11, 2015, and finished his tour of duty on Dec. 13, 2019. Throughout his extensive career, Troxell completed five combat tours, including service in Panama, Operation Desert Shield/Storm, and multiple deployments to Iraq and Afghanistan. He possesses a range of military qualifications, including Ranger, Airborne and Jumpmaster. Troxell received his master's degree in business administration from Trident University, specializing in strategic leadership. Since his military retirement, he opened his own consulting firm, PME Hard Consulting LLC. Troxell is the author of his memoir, 'Surrender or Die! Reflections of a Combat Leader.' He serves as the national ambassador for the Veterans of Foreign Wars (VFW). Troxell also serves as a strategic advisor, brand ambassador, military consultant and executive consultant for a number of companies. Troxell and his wife, Sandra, are members of Power Room, an exclusive mastermind for CEOs, entrepreneurs and investors. They are also the owners and founders of the non-profit E-Tool Nation apparel and gear line. Troxell also serves as the director of outreach for Tactical Combat League and serves on the advisory boards for Allied Forces Foundation, Emory Healthcare Veterans Program, Warrior Suicide Prevention Foundation, Our Community Salutes Foundation and the Patriot Foundation.
The New Office Battleground: Building a Successful Business for the Future of Office Print
Breakouts Day 2
Summary
The New Office Battleground: Building a Successful Business for the Future of Office Print
Aug. 31, 10 to 11 a.m.Robert Palmer, research vice president of imaging, printing and document solutions, IDC
See session info and speaker bio above.
LinkedIn to Win Team Road Map
Breakouts Day 2
Summary
LinkedIn to Win Team Road Map
Aug. 31, 10 to 11 a.m.Rick Lambert, founder & CEO, selltowin, and CEO, In2communications
Supercharge your team's digital sales results right away on the number-one B2B social media channel. Lambert has coached hundreds of sales teams on using LinkedIn to win, and this session will provide business leaders with the why, how and what to start or advance their LinkedIn presence.
Topics will include:
- Why LinkedIn?
- Creating team profiles
- Network expansion
- Content strategies
- Measuring results
See speaker bio above.
UC Market Dynamics: How Vendors are Empowering Dealers Through Unified Communications
Breakouts Day 2
Summary
UC Market Dynamics: How Vendors are Empowering Dealers Through Unified Communications
Aug. 31, 10 to 11 a.m.Moderated by Jim D'Emidio, independent consultant
In this panel discussion, four vendors will provide insight into the growing unified communications (UCaaS) opportunity, increasingly pursued by BTA Channel dealers. Attendees will gain valuable insight into the key factors that drive success in this dynamic technology ecosystem, including market trends, partner relationships, customer demands and competitive differentiation. They will also learn how, together, dealers and vendors can create win-win scenarios that drive market penetration, customer satisfaction and business growth.
Panelists:






The Impact of Megatrends on Your Dealership & Customers
Educational Session 2
Summary
The Impact of Megatrends on Your Dealership & Customers
Aug. 31, 11 a.m. to NoonTami Beach, director of the U.S. Partner Channel, HP Inc.
Today, there are many compelling reasons for office technology dealerships to transform. Taking on the right additional products and services in order to become better positioned for long-term success will help customers and prospects view dealerships as integral, trusted technology partners today and into the future. Taking the right course of action can best be achieved by understanding today's megatrends — the powerful forces that have the potential to change the global economy, business and society. In this session, Beach will address the impact of today's changing demographics, your focus on innovation and the resulting advantage it provides you in the marketplace, the shape of future businesses and workforces, and the importance of ensuring that your dealership is responsive to megatrends.
Beach, director of the U.S. Partner Channel at HP Inc., is an innovative executive with 26 years in the tech industry and an impressive record of generating profitable growth across multiple categories. She is a tenacious leader and driving force behind bringing consumer and commercial innovations to market through expert sales leadership, category management, go-to-market programs, business development, and consummate relationship management with customers and partners of all shapes and sizes. In Beach's current role, she is responsible for spearheading the development of HP's Power Services Channel and delivering growth in HP's office printing category. Beach was recently named to The Cannata Report's 2022 Watchlist and was recognized by CRN on its list of the Top 100 Women of the Channel. She has also received honors from HP as a top female leader and by the Women's and Children's Alliance at its annual Tribute to Women in Industry. Outside of work, Beach teaches a marketing class at Boise State University (BSU), sits on the board for a nonprofit and is a graduate of Leadership Boise. She has a bachelor's degree in marketing and an MBA from BSU.
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