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Office Administrator - AAA Business Systems - Van Buren, Arkansas

The office administrator is a hybrid role performing a variety of office functions including creating and setting up contracts/leasing agreements to bill customers related to technology, services and solutions rendered. They collaborate with various AAA employees to ensure the accuracy of products and solutions sold. They practice solid knowledge of various office technology products and solutions at AAA to recognize when there are gaps in products or parts, missing information in service, terms do not align, etc. They always demonstrate professionalism to exhibit AAA's commitment to satisfaction of meeting customers' needs. 

What you'll do: 

  • Answer the phone, greet and communicate with customers by placing service calls, fulfill toner orders, receive/distribute mail, process credit card and bank drafts and complete collections duties 
  • Perform account receivable duties; request, receive and gather timely meter collection by utilizing FMAudit; and efficiently create and set up contracts or leasing agreements in the e-automate system 
  • Communicate with outside vendors, banks and leasing companies
  • Assist the inventory/purchasing team by receiving office technology equipment and service parts; will operate warehouse forklift as needed 
  • Coordinate, communicate, and collaborate with other key AAA employees to complete the sales or service process by being a valued team member so the process is completed accurately and efficiently
  • Plus other related duties  

What we're looking for: 

  • Excellent analytical, organizational, and problem-solving skills
  • Solid communication skills, both oral and written, to interact with customers and answer questions related to contracts, leasing agreements and/or billing
  • The ability to learn to become knowledgeable of the office technology products, parts, services, and solutions; ability to understand terms and specifications related to contracts and/or leasing agreements
  • Self-motivation, the ability to manage time well and be a successful team player
  • Proficiency in Microsoft Office suite skills, especially MS Excel, and basic knowledge of databases 
  • A positive attitude, professional appearance, and demeanor
  • High school diploma or GED required
  • One to three years of experience in working with contracts, leasing agreements, accounts receivable and customers, or similar experience
  • Previous experience operating warehouse forklifts would be a plus

Preferred education & experience:

  • Three-plus years' experience working with contracts and/or leasing agreements and billing within an office technology environment or office copier company/industry
  • Three-plus years' experience working with customers in a professional office environment, including collections on past-due accounts
  • One-plus year of experience safely operating warehouse forklift
  • Previous experience working with outside vendors, leasing companies and/or banks for funding purposes
  • Previous experience in e-automate and FMAudit systems and utilizing e-views for reporting

What's in it for you:

  • Paid on-the-job training and mentorship
  • Become part of a dynamic admin team where hard work is recognized and input is valued
  • Become part of an office technology industry leader in Arkansas, Oklahoma and Missouri
  • The opportunity to make a difference in how our customers do business daily
  • A fun, business casual work environment
  • Competitive compensation and a comprehensive benefits plan including health, dental, vision, life insurance, PTO, paid holidays, short-and-long term disability, 401(k) and 401(k) matching

Ready to take next step?

Additional Info

Job Type : Full-Time

Education Level : High School

Experience Level : Not Applicable

Job Function : Administrative

City : Fayetteville

State : AR

Company : AAA Business Systems, Inc.

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